gizdevlogo
  • NEWS
  • DEALS
  • TECH
  • HOW TO
  • DOWNLOADS
    • Stock Wallpapers
    • Stock Ringtones
    • THEMES
  • ANDROID
    • Rooting
    • TWRP Recovery
    • Unlock Bootloader
    • Custom Roms
    • Google Camera
  • UPDATES
    • OTA
    • Firmwares
No Result
View All Result
gizdevlogo
No Result
View All Result

Wix Answers – new tool for advanced customer support

by nitya
June 17, 2020
in Apps, Apps Review

Introduction

Customer support is of high importance when building and managing your website. If your website is business-based, you don’t want to have a bad customer support for many reasons. And now you have a way to avoid it with ease, Wix offers you a special module – Wix Answers help desk support software. But, what exactly is Wix Answers?

  • What is Wix Answers

Wix Answers is a free help desk software designed and polished to give you all the necessary tools for crafting your customer support section. The best of all is that Wix Answers offers you features like ticket management, call centre, and much more. This help desk software is known for its simplicity and its ease of use, making it excellent for beginners who want to get more out of their customer support.

  • Who Should Use It

To put it simply, this software is intended for those with small to medium business. If you don’t want to blindly invest in some paid software, using this one is an excellent way of learning a lot about customer support and how it works. Let’s see what the software has to offer.


Wix Answers Features

  • Help Center

The help centre is probably my favourite features in Wix Answers. I mean, how can you not like all the templates and options it gives you for setting up your help centre? Right from the get-go, you’ll have access to numerous templates and these templates ARE customizable! By customizing the templates, you can tailor every single one to your needs, insert your branding, publish the articles, and enjoy the simplicity of this software. I could build hundreds of help centers from scratch; it’s so much fun!

  • Call Center

If you would like to communicate with your customers on a professional level, a call center is probably your best bet. You can’t go wrong with help center either, but call center will give you some boost, needed to make a name for yourself. Wix Answers call center software will simply let you associate 1-800 number with your website, making it easy to answer and make calls. On top of that, your customers can request a callback, so you can provide the service that is all about customer’s preference and convenience.

  • Ticketing System

A ticketing system streamlines the incoming support tickets from various channels, being it from a social media website or email. You can quickly and efficiently send help from your knowledge base or provide recommendations. Customers like speed and efficiency and you should know that!

By the way, you can incorporate some custom fields and gather more information about your clients. This will help you to improve your business.

  • FAQ Section

But, what about the FAQ section? Oh, yeah, you can implement that, too! FAQ section is an excellent way of giving the customers some answers to basic questions in a short manner. Aside from that, you can write some step-by-step guides, which will give some boost to your help center. If you don’t believe me, you can try it for yourself!

  • Customer Support Widget

Customer support widget is also here. For those who don’t know it’s a tiny widget located anywhere on the website, that lets you access the customer support anytime. By simply clicking on it, you’ll be able to either see a number that you can call, send a ticket, get to the FAQ section, etc. It’s impressive what a single click can do, but that’s what Wix Answers is about – simplicity and no-hassle approach.

  • Valuable Insights

Wix Answers lets you measure your success and hard work by accessing your valuable insights. This is one of the most important features as you can see literally everything about your recent work. This centralized system gives you an overview of your customer satisfaction ratings, tickets response times, product quality, website’s performance and much more.  

  • Conclusion

So, is Wix Answers worth your attention? It certainly is. The first factor is that it’s free and we haven’t actually heard a single negative review about it. On top of that, we tried it ourselves and really liked all about how it works and what functions it provides. If you don’t want to blindly spend and potentially waste your money on the software you don’t need, Wix Answers is a great way to start.

Moreover, it’s easy to use, the interface is intuitive, and you’ll get into it pretty quickly.

Related –

  • How to setup a backup mail server for a business
  • Mobirise Drag and Drop Website Builder Review

Tags: appsTechWeb Apps
nitya

nitya

Nitya is a co-founder of gizdev.com, who really wants to help people. Learned almost everything by himself, started blogging at an early age. He likes to try out every Custom ROM, Mods On His Device

Related Posts

Download Snapchat MOD APK For Android, Secret Screenshots and more

Download Snapchat MOD APK For Android, Secret Screenshots and more

Things you should know about NFTs: What kind of dumbest NFTs have been sold

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

GizDev Stories

Qualcomm Launched Two Way Satellite Connectivity For Android
Qualcomm Launched Two Way Satellite Connectivity For Android
Redmi K60 and K60 Pro Launched: Specifications and Pricing
Redmi K60 and K60 Pro Launched: Specifications and Pricing
The Best PlayStation 5 Games To Consider In 2023
The Best PlayStation 5 Games To Consider In 2023
OnePlus 11 Smartphone Launch Date and Specs
OnePlus 11 Smartphone Launch Date and Specs

LATEST ON GIZDEV

Download Snapchat MOD APK For Android, Secret Screenshots and more

Latest Poco X4 Pro Firmware Recovery and Fastboot Rom’s

Samsung Galaxy S23 Wallpapers & Live Wallpapers are Here in 2K

Redmi Note 12 and Redmi Note 12 Pro Stock Wallpapers are Here

OnePlus 11 Stock Wallpapers & Live Wallpapers are Here in 2K

Download Google Camera For Poco X4 Pro [GCam 8.7]

How To Install Custom Recovery and Root Poco X4 Pro 5G

Red Magic 8 Pro Stock Wallpapers are Here for Download in 2K

The Gizdev is a tech blog about the latest Android devices news, leaks and exclusive deals
In addition to this, Gizdev have the stock wallpapers, how to root guides & some of the awesome cool themes

CONTACT INFORMATION

ABOUT US

CONTACT US

PRIVACY POLICY

EDITORIAL POLICY

© 2022 GizDev. Made with ❤️ in India

No Result
View All Result
  • NEWS
  • DEALS
  • APPS
  • THEMES
  • WALLPAPERS
  • STOCK RINGTONES
  • GOOGLE CAMERA

© 2022 GizDev. Made with ❤️ in India

Qualcomm Launched Two Way Satellite Connectivity For Android Redmi K60 and K60 Pro Launched: Specifications and Pricing The Best PlayStation 5 Games To Consider In 2023 OnePlus 11 Smartphone Launch Date and Specs